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Senior Center

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The Rabun County Senior Center is located at 2832 Old 441 South in Tiger, GA and is open Monday - Friday from 8:00 a.m. until 4:30 p.m. Our center offers a variety of activities. We have a quilt room, a game room equipped with 2 pool tables, ping pong table and numerous card or game tables, a computer lab and media room, a craft room, puzzle area, art club, exercise room, swimming pool, a dining room and a fully equipped kitchen.

 

Meals are prepared daily in our kitchen. We provide meals in our dining area for the seniors and public at the Senior Center from 11:30-12:30 Mon- Fri. Meals on Wheels provides hot meals and daily personal contact for the homebound elderly who meet the criteria for the program.

Public transportation is also available and operated from the Senior Center.

Wanda Henry, Director

The Dial-A-Ride program provides accessible, affordable and convenient public transportation to ALL Rabun County residents. Hours of operation are Monday-Friday, 8:00 a.m. - 4:30 p.m.(except weekends and holidays) on a demand-response system. Rabun County Dial-A-Ride is accessible for persons with disabilities. Transportation requests should be made 24 to 48 hours in advance when possible. Rides are completed on a first-come, first-serve basis. Trips requested through message or voice mail cannot be bound unless confirmation is made with the dispatcher. Round trip rides in Rabun County are $6.00. Round Trip rides to Habersham & Stephens County are $15.00. Rides to Gainesville, GA are $42.00. Fee for ride is due when passenger is first picked up (checks or cash only). Call 706-782-3853 to schedule a ride to the grocery store, doctor’s appointment, beauty shop, etc. Please attempt to have the correct fare when paying for your ride. Drivers cannot extend credit, charges, or allow free rides.

Passenger Policies: All Rabun Transit vans are accessible for persons with disabilities. Riders may be  accompanied by an attendant if needed. Please let us know in advance of any assistance you may need in boarding or disembarking from the van. Riders using respirators or portable oxygen are permitted on the vans. Service animals accompanying individuals w/disabilities are permitted. Children under 16 years of age must have an accompanying adult. Please be prompt and ready to meet your van. Rabun Transit is a curb-to-curb service. Passengers are responsible for their personal items. Eating, drinking and smoking are not permitted on the vans. Music may be played only if headphones are utilized or volume is set so as not to disturb other passengers. Please so not talk to the operator while the vehicle is in motion. Safety is our top priority and your operator's full attention needs to be on driving. Operators are not allowed to transport loads (including loads of metal, heavy items, containers for flammable contents, anything that is deemed an unsafe load) that cannot be secured properly and/or cause a safety hazard. Rabun Transit reserves the right to refuse rides for this purpose.

NOTICE TO THE PUBLIC

Rabun Transit operates programs without regard to race, color and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Rabun Transit.

For more information on Rabun Transit civil rights program, and the procedures to file a complaint, contact Wanda Henry, (706-782-3853); email: whenry@rabuncounty.ga.gov; or visit our administrative office at 2832 Old Hwy 441S Tiger, GA 30576. For more information on Rabun Transit, visit http://rabuncounty.ga.gov/senior/php

If information is needed in another language, contact 706-782-3853.

Si se necesita informacion en otro idioma, comuniquese con 706-782-3853.

Notifying the Public of Rights Under Title VI

 

RABUN TRANSIT

  • Rabun Transit operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Rabun Transit.
  • For more information on Rabun Transit’s civil rights program, and the procedures to file a complaint, contact Wanda Henry, 706-782-3853; or email whenry@rabuncounty.ga.gov; or visit our administrative office at 2832 Old Hwy 441S Tiger, GA 30576. For more information, visit http://rabuncounty.ga.gov/senior/php
  • If information is needed in another language, contact 706-782-3853.
  • Si se necesita informacion en otro idioma, comuníquese con 706-782-3853.
  • You may also file your complaint directly with the FTA at:  Federal Transit Administration Office of Civil Rights Attention: Title VI Program Coordinator, East Building, 5th Floor - TCR
    1200 New Jersey Ave., SE, Washington, DC 20590

You may also file a complaint directly with the FTA at: Federal Transit Administration Office of Civil Rights Attention Title VI Program Coordinator, East Building, 5th Floor- TCR 1200 New Jersey Ave., SE, Washington, DC  20590

Any person who believes he or she has been discriminated against on the basis of race, color or national origin by Rabun Transit may file a Title VI complaint by completing and submitting the agency's Title VI Complaint Form which can be obtained at Rabun Transit @ 2832 Old Hwy 441S Tiger, GA 30576. Rabun Transit investigates complaints that are complete. Once the complaint is received, Rabun Transit will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing him/her whether the complaint will be investigated by our office. Rabun Transit has ninety (90) days to investigate the complaint. If more information is needed to resolve the case, Rabun Transit may contact the complainant. The complainant has ten(10) business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within ten(10) business days, Rabun Transit can administratively close the case. A case can also be administratively closed if the complainant no longer wished to pursue their case. After the investigator reviews the complaint, he/she will issue one of two letters to the complainant; a closure letter or a letter of finding(LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that case will be closed. A LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has seven (7) days to do so from the time he/she receives the closure letter or the LOF. The complaint procedure will be made available to the public on Rabun Transit’s (Rabun County's) website: https://rabuncounty.ga.gov/senior/php

The Notice to Public will be posted at various locations to apprise the public of Rabun Transit's obligations under Title VI and to inform them of the protections afforded them under Title VI. At a minimum, the notice will be posted in public areas of Rabun Transit's office, and on Rabun Transit's website at rabuncounty.ga.gov. Additionally, Rabun Transit will have the notice available on the Rabun Transit vans. The Notice to Public is also posted at Rabun County Family & Children's Services, Rabun County Library, Rabun County Courthouse, and Rabun County Chamber of Commerce.

Complaint Procedure:

Any person who believes he or she has been discriminated against on the basis of race, color or national origin by Rabun Transit may file a Title VI complaint by completing and submitting the agency's Title VI Complaint Form. Rabun Transit investigates complaints received no more than 180 days after the alleged incident. Rabun Transit will process complaints that are complete.

Once the complaint is received, Rabun Transit will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing him/her whether the complaint will be investigated by our office.

Rabun Transit has ninety(90) days to investigate the complaint. If more information is needed to resolve the case, Rabun Transit may contact the complainant. The complainant has ten(10) business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within ten(10) business days, Rabun Transit can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case.

After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding(LOF). A closure letter summarizes the allegations and state that there was not a Title VI violation and that the case will be closed. A LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has seven(7) days to do so from the time he/she receives the closure letter or the LOF.

 

RABUN TRANSIT

Title VI Complaint Form

 

Section I:

Name:

Address:

Telephone (Home):

Telephone (Work):

Electronic Mail Address:

Accessible Format Requirements?

Large Print

 

Audio Tape

 

TDD

 

Other

 

Section II:

Are you filing this complaint on your own behalf?

Yes*

No

*If you answered "yes" to this question, go to Section III.

If not, please supply the name and relationship of the person for whom you are complaining:

 

Please explain why you have filed for a third party:

 

 

 

 

 

 

Please confirm that you have obtained the permission of the aggrieved party if you are filing on behalf of a third party.

Yes

No

Section III:

I believe the discrimination I experienced was based on (check all that apply):

[ ] Race                                   [ ] Color                                                  [ ] National Origin                        [ ] Age

[ ] Disability                           [ ] Family or Religious Status             [ ] Other (explain) ____________________________

Date of Alleged Discrimination (Month, Day, Year):     __________

Explain as clearly as possible what happened and why you believe you were discriminated against. Describe all persons who were involved. Include the name and contact information of the person(s) who discriminated against you (if known) as well as names and contact information of any witnesses. If more space is needed, please use the back of this form.

________________________________________________________________________

________________________________________________________________________

Section IV

Have you previously filed a Title VI complaint with this agency?

Yes

No

                       

 

 

Section V

Have you filed this complaint with any other Federal, State, or local agency, or with any Federal or State court?

[ ] Yes                                           [ ] No

If yes, check all that apply:

[ ] Federal Agency:                                                             

[ ] Federal Court                                                                                   [ ] State Agency                                   

[ ] State Court                                                                                       [ ] Local Agency                                   

Please provide information about a contact person at the agency/court where the complaint was filed.      

Name:

Title:

Agency:

Address:

Telephone:

Section VI

Name of agency complaint is against:

Contact person:

Title:

Telephone number:

 

You may attach any written materials or other information that you think is relevant to your complaint.

Signature and date required below

 

 

                                                _________________________________  ________________________

  Signature                                                                                                                          Date

Please submit this form in person at the address below, or mail this form to:

Rabun Transit

Wanda Henry, Title VI Liaison

2832 Old Hwy 441S

Tiger, GA 30576

 

 

Click to Download Complaint Form in English
Haga Clic Para Descargar el Formulario de Queja en Español

Americans with Disabilities Act

Rabun Transit will provide mobility device accommodation provided the device does not exceed the lift capabilitites in length and width and the weight of the chair, when occupied, does not exceed the manufacturers specified weight limit.

The bus operator will assist individuals in safely boarding and exiting from the vehicles. The bus operator will also assist with proper securement of patrons with mobility devices. Individuals with mobility impairments who need special assistance in navigating to and from the vehicle should have a personal care attendant (PCA) ride with them. When the scheduler is notified, the PCA may ride for free.

Persons using respirators or portable oxygen are permitted on vehicles.

Service animals accompanying individuals with disabilities are permitted.

Reasonable Accommodation (modification of policies and practices)

Rabun Transit will make reasonable modifications to policies, practices, or procedures when the modifications are necessary to avoid discrimination on the basis of disability or to provide program accessibility to its services, subject to the limitations of Federal Regulations S37.169(c)(1)-(3). Individuals requesting modifications to Rabun Transit service shall contact the Americans with Disabilities Act (ADA) Facility Representative and describe what they need in order to use the service. Individuals requesting modifications are not required to use the term "reasonable modification" when making a request.

ADA Facility Representative:

Linda Ramey, Rabun County Board of Commissioners, 25 Courthouse Square, Clayton, GA 30525/ 706-782-5271 ext 3/ lramey@rabuncounty.ga.gov

ADA complaint forms are available in english or spanish at the location above or email for a copy.

1.0 

FTA Circular 4702.1B, Chapter III, Paragraph 4.a.4: Every Title VI Plan shall include the following information: A public participation plan that includes an outreach plan to engage minority and limited English proficient populations, as well as a summary of outreach efforts made since the last Title VI Plan submission. A recipient’s targeted public participation plan of minority populations may be part of efforts that extend more broadly to include constituencies that are traditionally underserved, such as people with disabilities, low-income populations, and others.

 

Public Participation Plan

 

The Public Participation Plan (PPP) for Rabun Transit was developed to ensure that all members of the public, including minorities and Limited English Proficient (LEP) populations, are encouraged to participate in the decision making process for Rabun Transit.  Policy and service delivery decisions need to take into consideration community sentiment and public opinion based upon well-executed outreach efforts. The public outreach strategies described in the PPP are designed to provide the public with effective access to information about Rabun Transit services and to provide a variety of efficient and convenient methods for receiving and considering public comment prior to implementing changes to services. The PPP is included in theTitle VI Plan.

Current Outreach Efforts

Rabun Transit is required to submit a summary of public outreach efforts over the last three (3) years. The following is a list and short description of Rabun Transit’s recent, current, and planned outreach activities.

Rabun Transit will disseminate annual customer service surveys to gage the quality of service among passengers. We continue to have the passengers complete these and review them accordingly.

Rabun Transit will provide an opportunity for public input at commissioner’s meeting prior to implementing any significant changes to our service. If changes are being considered, these items will be published in the local newspaper on the docket for the commissioner’s meetings.

Rabun Transit encourages the input of our clients with questions, comments, or concerns on our brochures which are readily available at our transit location, on all the vans, and six other locations within the county; Rabun County Chamber of Commerce, Rabun County Courthouse, Department of Family & Children Services, Rabun County Library, Brooks Lane Apartments, and Clayton Housing Authority.